OA
OpsAgent

Settings Reference

Last updated 3 weeks ago

All Phone Number Formatter settings are configured per-portal from the app's Settings page. These settings control the default behavior of the Format Phone Number workflow action.

General Settings

Setting Description Options Default
Default Country Code The country dial code to prepend when a phone number does not already include one. Enter the code with a leading + sign. Any valid country code (e.g. +1, +44, +49, +33) +49 (Germany)
Remove Leading Zero When enabled, the app strips the leading zero from a phone number before adding the country code. This is common for European countries where local numbers start with 0 (e.g. 0151 becomes 151 before prepending +49). On / Off On

How Settings Interact with the Workflow Action

The settings on this page provide defaults for the Format Phone Number workflow action. When you add the action to a workflow, you can override the country on a per-action basis by selecting a different country from the dropdown. The leading-zero setting always applies globally based on this page.

Default Country Code Examples

Country Code
United States / Canada +1
United Kingdom +44
Germany +49
France +33
Australia +61
Spain +34
Italy +39
Japan +81
Brazil +55

When to Disable Remove Leading Zero

Disable this setting if you primarily work with phone numbers that do not use a trunk prefix (leading zero). For example, US and Canadian numbers never start with a leading zero in local format, so this setting has no effect for those countries. It is most relevant for European countries like Germany, the UK, France, and Italy.